CrossLab Virtual Assist 4.26.0

CrossLab Virtual Assist offers augmented reality (AR) remote assistance connections between your team of experts and Agilent technical support and field service engineers. This tool provides a seamless method for swiftly diagnosing equipment issues and optimizing instrument functionality without delay. By utilizing CrossLab Virtual Assist, users can achieve improved operational efficiency and enhance their overall support experience with their instruments.

The remote assistance provided by CrossLab Virtual Assist is a comprehensive solution that integrates live video, audio, and the capability for both remote and on-site participants to annotate the shared view in real-time. This feature allows for precise troubleshooting and ensures that annotations remain accurate even when personnel are moving within the laboratory environment.

By leveraging the capabilities of CrossLab Virtual Assist, hardware troubleshooting and support operations are taken to new heights. Users can enhance their support processes by downloading the application and reaching out to Agilent Support for inquiries related to CrossLab Virtual Assist or any technical issues concerning their instruments.